You can find numerous Reddit threads that document 4-hour waits for both their phone lines and online chat help.

Nonetheless, it can’t be denied that as people raced to open new accounts and/or make new trades, Questrade’s customer service was overwhelmed. No doubt a large amount of this negative feedback can be chalked up to people finding out about Questrade through our past recommendation, and consequently they directed their anger in our direction. What was once a trickle of negative emails, suddenly turned into a downpour. That changed through the spring and summer of 2020!

MDJ has gotten a few negative reviews of Questrade here and there over the years, but we basically figured that these were primarily due to the odd exotic trade offer not being handled correctly, or perhaps a rogue customer service employee. Until the market chaos earlier this year, I have to be honest in saying I was not aware of just how important the customer service element was in comparing brokerage companies. They both offer anything that a Canadian could ask for including the basic non-registered trading accounts, margin trading accounts, RRSP accounts, TFSA accounts, and joint investment accounts.īoth Questrade and Qtrade also offer corporate account options, USD account options, spousal RRSP options, and pretty much any other account you’ll find anywhere else. In any case, when it comes to comparing what account options both Qtrade and Questrade have, there isn’t an advantage in either direction. Someone must have done some market research and decided that “Q” had a magical effect on peoples’ trust levels.

Brokerage Investing Account Optionsĭon’t ask me why the Canadian online brokers powers that be decided to give the two best brokers in Canada such similar names. Please see our full-length Qtrade Review or Questrade Review for more information on our two leading brokers.

Streetsmart edge vs trade source